These Terms & Conditions ("Terms") govern your access to and use of the website, digital platform, and related services offered under the brand Dawape ("Website"), which is owned and operated by DRL GENERICS PRIVATE LIMITED, having its address at Transport Nagar, A-4, Ground Floor, Kanpur Road, Lucknow, Uttar Pradesh, 226012, India. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Us
Dawape is a brand of DRL GENERICS PRIVATE LIMITED. We provide healthcare-related products and services through our digital platform. All business operations, services, and customer communications under the Dawape brand are managed by DRL GENERICS PRIVATE LIMITED.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law to use the Website. Persons under 18 may use the Website only under the supervision of a parent or legal guardian.
3. Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:
- provide false, misleading, or incomplete information;
- use the Website in any way that violates applicable laws or regulations;
- attempt to gain unauthorised access to the Website, its servers, or other users' data;
- introduce viruses, malware, or any harmful code;
- copy, scrape, or reproduce Website content without our written permission.
4. Medical Disclaimer
Information on the Website is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified doctor or healthcare professional regarding any medical condition or before starting or stopping any medicine or treatment. Never disregard professional medical advice because of something you read on the Website. In a medical emergency, contact your doctor or the nearest hospital immediately.
5. Products, Prescriptions and Availability
Certain products may be sold or supplied only against a valid prescription issued by a registered medical practitioner, in accordance with applicable Indian law, including the Drugs and Cosmetics Act, 1940 and the rules made under it. We reserve the right to request a valid prescription, to verify it, and to decline or cancel any order where a prescription is missing, invalid, or unverifiable. Product availability, images, descriptions, and specifications are subject to change without notice.
6. Pricing and Payments
All prices are listed in Indian Rupees (INR) and are subject to applicable taxes unless stated otherwise. We may change prices at any time before an order is confirmed. In the event of a pricing or typographical error, we may cancel the affected order and refund any amount paid. Payments must be made through the payment methods made available on the Website.
7. Orders, Delivery, Cancellation and Returns
An order is accepted only when we confirm it. Delivery timelines are estimates and may vary due to factors beyond our control. Cancellation, return, and refund eligibility is subject to the nature of the product and our applicable policy communicated at the time of purchase. For safety and regulatory reasons, medicines and certain healthcare products once delivered may not be returnable, except where the product is damaged, defective, expired, or incorrect.
8. Intellectual Property
All content on the Website, including the name "Dawape", logos, text, graphics, and design, is the property of DRL GENERICS PRIVATE LIMITED or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any of it without our prior written consent.
9. Privacy
Your use of the Website is also subject to our handling of personal information. We collect and use personal data only as needed to provide our services and to communicate with you, and we take reasonable measures to protect it. Health-related information you share with us will be treated with care and used only for the purposes for which it was provided, except where disclosure is required by law.
10. Third-Party Links and Services
The Website may contain links to third-party websites or services, such as payment gateways or social media platforms. We do not control and are not responsible for their content, policies, or practices. Your use of them is at your own risk.
11. Disclaimer of Warranties
The Website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, regarding the accuracy, completeness, reliability, or uninterrupted availability of the Website.
12. Limitation of Liability
To the fullest extent permitted by law, DRL GENERICS PRIVATE LIMITED, its directors, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Website or its services. Nothing in these Terms limits any liability that cannot be excluded under applicable law, including the Consumer Protection Act, 2019.
13. Indemnity
You agree to indemnify and hold harmless DRL GENERICS PRIVATE LIMITED from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Website.
14. Suspension and Termination
We may suspend or terminate your access to the Website at any time, without notice, if we believe you have violated these Terms or applicable law.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted means you accept the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the use of the Website.
17. Contact Us
For any questions, concerns, or grievances regarding these Terms or the Website, please contact us: